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| - Manage internal & client projects |
| - Track tasks, estimates, milestones & deadlines |
| - Collect online status updates |
| - Instant project summary reports |
| - Import/export Microsoft Project data |
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| - Track customer support requests, bugs & more |
| - Customers can submit requests using email & web |
| - Monitor email accounts to create tickets automatically |
| - Reply to issues using pre-canned responses |
| - Automated email notifications |
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